Refund policy

We understand that choosing the perfect lighting and décor for your home can be tough, and sometimes your purchases don’t work out the way you want them to! To help you make the right purchase the first time, please contact the j.d.lighting team and a lighting specialist will be happy to answer any questions or provide any advice you may need.

If you have purchased a product online and are looking to return it, please review our return policy below and if your return meets the criteria, fill out our Return Request Form.

If you purchased in-store please return to our showroom to process your return.

Lighting, Lamps & Fans

Please note the beautiful lighting that we have curated for our online store is not all on display or stocked at our Tillsonburg showroom. Many light fixtures and lamps are special-ordered just for you! If we return items, we must pay our suppliers a return fee, applicable shipping, customs and duties. As a result, all accepted lighting returns are subject to a 30% restocking fee.

Any shipping fee paid at the time of purchase is non-refundable, and you are responsible for cost of shipping to return it to our showroom. All accepted lighting returns will receive a packing slip to include with your return; please do not return your order before receiving approval for the return and the packing slip from a member of our team.

Lighting, Lamps & Fans Eligible for Return:

  •        Products that are uninstalled and in original packaging.
  •        Products received in the last 30 days

Lighting & Fans Ineligible for Return:

  •        Products that have been installed, modified or used in any way
  •        Product received more than 30 days prior
  •       Product that is not in original packaging
  •       Clearance lighting including overstock items, open-box, or display model items
  •       Customized lighting
  •       Oversized lighting: fixtures greater than 48” in height, width, or length
  •       Oversized fans: fans greater than 60” in diameter

If your product meets our return requirements, we will refund your purchase, excluding all shipping costs and restocking fee once the return has been received.

Home Décor

Our beautiful accessories ship directly from our Tillsonburg showroom and all eligible décor returns will be issued a full refund less return shipping if applicable. Please note that any shipping fee paid at the time of purchase is non-refundable.

Home Décor Eligible for Return:

  •        All home décor excluding textiles, mirrors, and artwork
  •        Products received in the last 14 days

Home Décor Ineligible for Return:

  •          All textiles including bedding, pillows, blankets, and rugs
  •         Mirrors & Artwork
  •          Products received more than 14 days prior
  •         Seasonal items including Christmas, Spring and Fall Décor
  •         Clearance or Sale Items
  •         Items that have been tampered with, scuffed or damaged after purchase

Furniture

All furniture items are considered special-order and are final sale.

Damage Claims

Received your order, loved it, but something isn’t quite right? Whether it’s damage due to shipping or a manufacturer defect, we are here to help!

Please email photos and your order number and name to info@jdlighting.ca. We will evaluate the damage and process a replacement order as soon as possible.

Wondering about warranty? Warranty policies vary from brand to brand, for warranty information on your individual items, please contact info@jdlighting.ca with your specific item and we will be happy to provide more warranty information.