Do you have a showroom to view your products?
Here you can place an explanation or answer to the question.Yes! Our j.d.lighting showroom is located at 216 Tillson Avenue in Tillsonburg, Ontario. We have a wide selection of lighting and décor on display and ready for same-day pickup. Please note that some items shown online may not be in our showroom.
Our hours of business:
Monday – Friday: 9-5
Saturday: 10-3
Do you carry more items in addition to what is shown on your site?
Yes! Our online store is a curated collection of the décor and lighting that we know, love, and trust and are available to be shipped directly to your home. Our showroom is home to hundreds of light fixture styles, recessed lighting, undercabinet lighting, parts, lightbulbs, furniture and décor. If you’re looking to customize your shopping experience, be sure to see what we have available in-store!
Discover a wider range of lighting styles here:
Visit our Showroom or the Full Lighting Catalogue online. For purchases or guidance, contact us at 519-688-1212 or info@jdlighting.ca. We’re here to help you find the perfect lighting for your space.
Who do I contact if I have questions about my online order?
Give us a call at 519-688-1212 or email info@jdlighting for any inquiries about products, orders, returns, or defectives.
What are my payment options?
We accept cash payments and debit in store. We accept Visa & Mastercard online.
Will I receive an order confirmation?
Upon placing an order you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you an email with further details regarding shipping times and to notify you of any special instructions for your order within 48 hours.
Are all items on your site in stock and ready to ship?
While we do stock select lighting, most fixtures will ship directly from the manufacturer’s warehouse. All home décor and accessories (excluding mirrors) are in stock at our showroom and ship within 48 hours.  Occasionally, items may be out of stock, backordered or recently discontinued. Should this be the case, you will be notified within 48 hours of placing your order. You will have the option of waiting for the item or receiving a refund for the item.
If you would like to know estimated arrival times on specific items, please send us an email (info@jdlighting.ca) Â or give us a call (519-688-1212)!
What if I need to change my order?
Before purchasing any of our products please read the description and be sure to check the measurements. If you are uncertain or require more information than what is provided, please contact us and we can help answer your questions.
Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, we are unable to cancel or make changes, even if you have not yet received your tracking number. Please read our full policy on order Returns, exchanges, and cancelationshere.
What if I am not completely satisfied with my purchase? How do I return it?
Thank you for shopping with us! We are so sorry you find yourself in the position of not loving your purchase! Returns may be made within 7 days for full refund (excluding shipping.) Some exclusions apply.
Please email info@jdlighting.ca with your first name, last name, order number, and a description of the product you would like to return. Please refer to our return policy for exclusions and conditions.
What is your policy on damaged goods?
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, please contact us within 48 hours of receipt with your first name, last name, order number and a description and photos of the defective or damaged item. We will be happy to take care of the damages and resolve the issue with a reordered item or a refund.
Do you assist with lighting design and layout?
Yes! This is what we love to do. Have a large project with an overwhelming lighting plan? We will sit down with you to discuss lighting layout, design, space function, your desired aesthetic and budget. We will work closely with you to finalize a layout and selections, and provide a quote and lighting board in a timely manner.